Pricing and the Diagnostic Visit
Every repair starts with a $149 diagnostic visit. The technician finds the fault and gives you a written quote, and if you go ahead with the repair, the $149 is credited toward it.
- $149 diagnostic, credited to the repair
- Licensed, trained & insured
- Parts & labor warranty
- OEM parts
- Mon–Sun, 8 AM – 8 PM
How our pricing works
Every visit starts with a $149 diagnostic. A technician comes to your home, tests the appliance, finds the fault and writes up a quote for the repair. If you approve the quote and we do the repair, the $149 is credited toward it. If you decide not to, the $149 is all you pay.
We price this way because refrigeration faults rarely announce themselves clearly. A real diagnosis means measuring temperatures, checking the frost pattern on the evaporator, testing fans, heaters, sensors and the control board, and sometimes checking the sealed system. That takes time and skill, and it is the most valuable part of the visit.
What the written quote covers
The quote describes the failed part or parts, the work needed to replace them, and the total. You see it before any work starts, and nothing is ordered or installed until you approve it. If the technician finds something else during the repair that changes the picture, we stop and talk to you before going further.
What drives the cost of a repair
We do not publish prices for individual repairs, because the same repair can vary a lot between models. These are the factors that actually move the number:
- The part itself. A fan motor or a defrost sensor is a modest part. A control board, an inverter board or a compressor costs considerably more.
- Electrical work versus sealed-system work. Replacing a fan, heater, valve or board is electrical and mechanical work. Sealed-system repairs involve recovering refrigerant, brazing, replacing the filter-drier, pulling a vacuum and recharging, which means more time and materials.
- Access. Most repairs happen with the appliance in place. Some built-ins and undercounter units have to be pulled from their cabinetry, and some require removing panels or trim first. That adds labor.
- Parts availability. Common parts are easy to get. Parts for premium built-ins, older models or less common brands can take longer and sometimes cost more.
- Number of visits. When a part has to be ordered, the repair takes a second visit. That is normal, and the quote accounts for it.
When repair is not worth it
Some appliances should not be repaired. A sealed-system failure on an older, inexpensive freestanding refrigerator, a chest freezer with a leak inside its walls, or a model whose control board has been discontinued are common examples. When we think repair is a poor investment, we tell you so, plainly, along with the reasons.
In that case, the diagnostic visit still gives you something useful: a clear explanation of what failed, in writing, so you can decide on a replacement without wondering whether a simple fix was missed.
Parts, visits and payment
We install OEM parts. If the part is on hand, the repair often happens on the first visit. If it has to be ordered, we tell you which part and roughly how long it usually takes, then book the return visit once it arrives. The technician will go over payment when you approve the quote, including anything that needs to be settled before a special-order part is ordered.
Warranty policy
Every completed repair includes a warranty on both the replacement parts we install and our labor. The exact terms and length of coverage are written on your service invoice, so you have them on paper rather than as a verbal promise.
The warranty covers defects in our workmanship and manufacturer defects in the parts our technicians install. It does not cover:
- later damage caused by misuse, neglect, power surges or improper maintenance
- failures of unrelated components, in the same appliance or in other appliances
- appliances that were repaired or altered by someone else before or after our visit
Keep your invoice. It is the record of what was done and what is covered.
Frequently asked questions
Is the $149 diagnostic fee credited toward the repair?
It is, when you go ahead with the repair we quote. The $149 comes off the repair total, so the diagnosis is effectively included. If you decide not to repair, the $149 covers the visit, the testing and the technician's findings, and you owe nothing more. You can use those findings to plan a replacement or get another opinion.
Why won't you give me a repair price over the phone?
Because the same symptom can have very different causes. A warm refrigerator might need a fan motor, a defrost heater, a sensor, a control board or sealed-system work, and those repairs differ widely in parts and labor. We will tell you what a symptom commonly points to, but a firm price only means something after a technician has tested the appliance.
What happens if the part has to be ordered?
The technician will tell you which part is needed and give you a sense of how long it usually takes to arrive. We order it, and once it is in hand we book a second visit to install it. Second visits are common in refrigeration repair, especially for control boards, built-in parts and anything model-specific. We will also tell you how to protect your food in the meantime.
What warranty comes with a repair?
Every completed repair includes a warranty on both the parts we install and our labor, with the exact terms and length written on your service invoice. It covers defects in our workmanship and manufacturer defects in those parts. It does not cover later damage from misuse, neglect, power surges or poor maintenance, unrelated failures, or work someone else does on the appliance afterward.
Warm fridge? Let’s get it looked at.
We answer the phone Mon–Sun, 8 AM – 8 PM. Same-day visits are often possible when you call early.