Refrigeration troubleshooting guides
What to check before you book a repair, what's safe to try yourself, and the signs that it's time to call a technician.
Refrigerator guides
Refrigerator door gasket replacement: test, fix or replace
A leaking door gasket lets warm, damp air into the refrigerator, which shows up as sweating, frost and a compressor that never rests. Many bad seals can be cleaned, reshaped or fixed with a hinge adjustment before you replace anything.
Refrigerator leaking water: how to find where it's coming from
Where the water shows up is the best clue. Here's how to trace a leak to the defrost drain, drain pan, supply line, filter housing or ice maker, and which fixes are safe to do yourself.
Refrigerator making noise: which sounds are normal and which aren't
Refrigerators make more noise than most people expect. Here's how to tell normal operating sounds from a fan, valve or compressor that needs attention, and how to find where a sound is coming from.
Refrigerator not cooling: what to check before you call
Which section is warm points to the cause. These are the checks a homeowner can do safely, from settings and coils to fans and frost, plus the signs that need a technician.
Refrigerator stopped working: what to do in the first hour
Keep the doors closed, get a thermometer in, and run a few quick checks before you call. Here is the USDA and FDA guidance on how long food stays safe, what to keep and what to throw out.
Repair or replace your refrigerator: how to decide
Age, the type of failure and the true cost of a replacement matter more than any single rule. Here is how a technician weighs repairing a refrigerator against replacing it.
Built-In Refrigerator guides
Freezer guides
Freezer frost buildup: what it means and how to defrost safely
Where the frost forms tells you why it's there. Here's how to tell a seal problem from a failed defrost system, and how to defrost any freezer without damaging it.
Freezer not freezing: causes and what to check
Uprights, chest freezers and refrigerator freezers fail in different ways. Here is how to measure the problem, why unheated garages cause trouble in winter, and which causes need a technician.
Ice Maker guides
Ice maker not making ice: what to check first
When an ice maker stops producing, the cause is usually a shutoff setting, a freezer that is too warm, or a water supply problem. This guide walks through the checks in the order we do them.
Why your ice maker makes small, hollow or cloudy ice
Small or hollow cubes almost always mean the mold isn't getting enough water, while cloudy ice is mostly trapped air and minerals. Bad-tasting ice usually traces back to the filter, the freezer, or ice that has sat too long.
Wine Cooler guides
Wine cooler noisy or vibrating: how to find and fix it
Most wine cooler noise comes from an unlevel cabinet, loose shelves or bottles, or a dirty or failing fan. A few sounds are normal, and a few mean the compressor or a fan motor needs attention.
Wine cooler not cooling: causes and fixes
A wine cooler that won't hold temperature is most often fighting trapped heat, a warm room or a dirty condenser. Thermoelectric and compressor units fail in different ways, so start by knowing which one you have.
Warm fridge? Let’s get it looked at.
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